Privacy Policy
Last updated: 24/10/2024
At Service and Maintenance Ltd, we are committed to safeguarding and preserving the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect and process the following data about you:
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Personal identification information: Name, email address, phone number, and postal address.
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Transactional information: Service inquiries, job details, billing information.
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Technical data: IP address, browser type, and cookies to improve your website experience.
2. How We Use Your Data
We use your data to:
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Process inquiries and service requests.
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Provide information about our services.
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Process payments and invoices.
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Maintain customer records for legal and tax purposes.
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Improve our website and customer service.
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Send marketing communications (with your consent).
3. Legal Basis for Processing
We process personal data under the following legal bases:
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Contractual necessity: To provide the services you request.
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Legitimate interests: For improving customer service and website functionality.
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Consent: For marketing communications (when applicable).
4. Data Sharing
We do not sell or lease your personal data to third parties. However, we may share your data with:
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Service providers and partners (e.g., payment processors, subcontractors) to complete services.
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Legal authorities if required by law.
5. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Typically, this will include retaining records for a minimum of 6 years for tax purposes.
6. Your Rights
You have the following rights regarding your personal data:
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Access: Request a copy of the data we hold about you.
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Rectification: Correct any inaccurate or incomplete data.
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Erasure: Request deletion of your data (subject to legal obligations).
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Restrict Processing: Limit how we use your data.
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Data Portability: Request a copy of your data in a commonly used format.
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Objection: Object to our processing of your data for marketing purposes.
To exercise these rights, please contact us at the details below.
7. Security
We take appropriate security measures to prevent unauthorized access, alteration, or loss of your personal data. This includes using secure servers, encryption, and regular security audits.
8. Cookies
Our website uses cookies to collect information about your browsing behaviour. Cookies are small files stored on your device that help improve your website experience. You can modify your cookie settings in your browser at any time.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, so we recommend reviewing their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Service and Maintenance Ltd
(+44)7449 463605